+Critical UX Analysis
What are the philosophical underpinnings of HCI? By critically evaluating the latest trends in AI, and how to adopt Fitts’ Law and Hick’s Law and how these shape digital behaviour. From thought-leadership content to authoritative UX understanding as both a science and an art form.
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Raising the bar for customer-facing support UX
AI-Powered Customer Service Revolution – AI is transforming customer service by offering personalised solutions, and UX plays a crucial role in creating intuitive and engaging customer experiences. By leveraging AI and focusing on UX, businesses can create a more personalised, efficient, and satisfying customer experience.
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Pt I – Money Management App UX Challenges Explained
A two-part deep-dive focussing on mobile UX design targeting seasoned designer-types, mastering Design Theory, and navigating lean Agile challenges.
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Power up your designs with dark mode trend front-of-mind
How to design with the 2023 dark mode trend front-of-mind. Delight, speed and satisfaction are rewriting our UX playbooks in finance. A modern-day UX-er has rapidly emerged, changing the rules of the game. Part of that skill-set is the new must-have which is dark mode.
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Part II – Designing a Secure Document Repository; Case Study 2019
Second case study post on how I designed a secure repository for large bank. Here I focus on ‘My UCD Design Process’ and ‘Future Vision’ and ‘Design Systems’
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Part I – Designing a Secure Document Repository
In the summer I was the lead UX designer in a time-boxed 3-month service integration project – This is how I did it
Empowering users with the financial tools they deserve
- Mastering Design Theory and Lean Agile
- Solve big problems, fast.
- How delight and speed are rewriting our UX playbooks
