TLDR; Boost your workflow without breaking a Zoom sweat in this COVID-friendly remote special. Simplify KO’s, pinpoint problems, and find your perfect toolset. Unleash the life-saving power of Dual Track UX Delivery.
Contents
This is Part II of a two-part article looking at improved Ways of Working from a consultative UX perspective. Please visit Part I: How being more consultative can sooth the UX process – COVID Special to where I focused on;
- Simplifying the KO process
- Defining problems to solve
- Tools and their limits
Real world examples
Product inconsistencies
Moving on from the KO process and tool limits (see Part I). Part II drills down on real world ‘quick wins’, tracking tasks and signposting. Conclusions will sum up.
Labelling and Buttons
‘Quick wins’, including consistency like tracking labelling decisions (with accountability) and pressing the right primary (or secondary) buttons should be your focus as a consultative UX designer.
This visual how confusion over two descriptions. Custom mapping within DBS is a complicated animal so learn on your front-end developer who has the skills to explain payment endpoints much better than any creative.
When mental models don’t align
The “Law of Similarity” states that elements tend to be perceived into groups, if they are similar to each other. Meaning if you have elements with the same functionality, meanings and hierarchy, they should be visually similar.
