Author: RussellW3bbDesign
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Operation Edgewood & Christopher Lunn (CLAC)
HMRC has written to former clients of Christopher Lunn and Co threatening “criminal investigations” and raising settlements under section 29 of the Taxes Management Act 1970 if they do not provide a full disclosure.
I am one of the unfortunate Sole Traders that is currently wrapped in the investigation having employed CLAC in 2006/7/8. Following an extremely lengthy process HMRC Local Compliance for Small & Medium Enterprise based in Bootle in Liverpool are now demanding a ‘without prejudice’ £4745.64 in back payment from their projected short coming for those three years when I began trading.
Is there any advice out there, from what I guess would be 3000+ ex-clients on how they dealt with what it seems bully-boy tactics adapted by HMRC?
Specialist tax advice is expensive. It is also very specialised and getting independent advice on this is rare. Any action groups whoa re also out there, set-up to collectively look into the bully-boy tactics I feel HMRC are using, then that would also be good to know.
If anyone feels they could help on a more professional level and would prefer to offer paid advice, I’m sure a action group who would be eagerly chomping at the bit, have no issues grouping together and contributing to that.
I spent many months researching and reading as much as I could. I discovered the HMRC have mini-teams, tasked with retrieving as much money as possible, much like private hire bailiffs. It was quoted that these individuals spend up to 2-3 years to retrieve under £10K per claim. When exposed, they had little answer to the inability to claim £Billions from the Googles / PWCs / etc but hounded SME like ourselves for a fraction of that amount.
I am currently a full time employee and pay £1000s income tax on PAYE, so you can understand my shock, and utter disgust at again being forced to pay more to these blood suckers.
They had no proof, everything was circumstantial and hung on something I said some two years prior – when asked about accountancy expenses I replied “I didn’t use any of those” So they took this as fictitious additions on my accounts. My advice is to say nothing. Plead ignorance. After all, you paid a professional to do their job – much like you would a profession electrician.
How possibly would you be able, or know to double-check your electrician had wired your house correctly? Its the same situation here.
I was so disgusted I did make counter enquiries, other solicitors almost guaranteed they would be able to fight and win my case but there fees were approaching £3000. Which, in my case, was just over half what they were demanding. Coincidence or otherwise, I couldn’t chance it.
My advice, is too not be bullied by their deadlines, you are entitled to seek a second opinion and have their calculations scrutinised.
I await your advice and feedback below with anticipation.
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A2 Mailer Poster Concept
For New Toy (MiG Mobile Interactive London)
Developed as a concept only, this A2 poster piece captures the more experiential and design-led projects the company NewToy, a subsidiary fo MiG (Mobile Interactive Group) became renowned for.

newToy London 4fold_Page 1 
newToy London 4fold_Page 1 
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Android for Beginners
This quick start guide aimed to demystify the mobile platform and equip them with key insights from a high-level perspective *
* Please note: This is circa 2011, so go easy

Welcome to Android The Essence of a mobile platform
Imagine being a senior executive at a UK company, suddenly tasked with understanding the intricate world of Android. Time is tight, and you need a crash course that cuts through the technical jargon and delivers the essence of this mobile platform. That’s where I stepped in.
For senior executives
My UK client were seeking a crash course in the world of Android, I crafted a top-down, user-experience-focused overview of its driving principles.
Download the full deck on request

What is Android?
This quick-start guide wasn’t just about features and functionalities; it was about the why behind them. In essence, how Android shapes user interactions, from app design to navigation and information consumption.

Welcome to Android – An Open Operating System 
Welcome to Android – 70000_App and Counting By focusing on the driving principles that underpin the Android experience, equipping the user with the knowledge to make informed decisions. Whether you’re evaluating potential development projects, understanding your target audience’s behaviour, or simply staying ahead of the curve, this guide provided a solid foundation.

Welcome to Android – How Design for Humans

Welcome to Android – Widget_Functionality Understanding the user experience isn’t just about technical specifications; it’s about grasping the human element that drives engagement and ultimately, success. This quick-start guide was designed to do just that, empowering you to navigate the world of Android with confidence and clarity.
Android Widgets: Tiny Tools, Big Impact
Think of Android widgets as miniature apps living on your home screen. They offer:
- Quick Info: Weather, news, calendar events, and more at a glance.
- Instant Actions: Play music, add events, control smart devices – all without opening the app.
- Customization: Choose size, information, and even themes to fit your needs.
These handy tools boost your efficiency, personalize your experience, and keep you informed without opening full apps. Explore various types like simple info displays, scrollable lists, and interactive buttons to find the perfect fit for your needs.

Welcome to Android – Browser and Flash The End of an Era
RIP Flash
Flash was designed for the desktop era. I have left this in as IT IS interesting to get an insight in UX 15-years-ago, but to clear: ANDROID DOES NOT USE FLASH NOW
Why?
Outdated tech: Flash wasn’t built for touchscreens. It will drain batteries and there is no native support.
Security sieve: Flash’s history of vulnerabilities made it a hacker magnet.
Better options emerged: HTML5 and native apps offered richer, safer experiences.

Photo by Rahul Pandit on Pexels.com Adobe officially announced the end of Flash in 2017. Its inability to adapt to the changing landscape left it vulnerable to the more agile and secure alternatives that had taken center stage.
While Flash may hold a place in internet history, its reign in the mobile world was short-lived, ultimately succumbing to the demands of a faster, more secure, and user-centric mobile experience.

Welcome to Android – Thanks Discover high-impact UX case studies
Portfolio case studies describing design, my UX process, and business impact.
From boosting user adoption in fintech, to improving trust with responsible gambling through to retaining Millennials in the world of ‘digital lotteries UX’ to leveraging key USPs for mobile healthcare.
Get in touch
15 Years Experience | Workshop Wizard | Design System Ninja
Finance | Gambling | Healthcare | RecruitmentOr just leave a comment below.





