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Experience DesignEnhance user satisfaction, improve business outcomes, and contribute to positive social change. A powerful tool that can be used to create products and services that are user-friendly, culturally relevant and impactful.
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Tag: KYC-Onboarding

Real-World Messiness of Product Design

“T-shaped” expertise in Fintech, complex UX problem-solving, and commercially-minded design.

01/05/2026

Russell Webb Design

Get your fill of UX trends, case studies and best practice

I am a Senior UX Designer with global financial services experience for Weatherbys, Evelyn Partners, Raiffeisen Swiss, UBS and Thomson Reuters at the world’s largest engagement banking platform. Previously lead at gambling, healthcare and agency positions.

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About meRussell Webb is a User Experience Designer who digs deeper when implementing Design Systems, who facilitates workshops with local building societies up to asset managers behemoth and who builds design teams by sharing best practice and mentoring through the stack.
Case StudiesPortfolio case studies describing design, UX process, and business impact. From boosting user adoption in fintech, to improving trust with responsible gambling through to retaining Millennials in the world of ‘digital lotteries UX’ to leveraging key USPs for mobile healthcare.
Urban Digital Designers’ BlogGet your fill of UX trends, case studies and best practice
WorkshopWhat is a Design System?
Logo DesignRussell Webb is a User Experience Designer who digs deeper when implementing Design Systems, who facilitates workshops with local building societies up to asset managers behemoth and who builds design teams by sharing best practice and mentoring through the stack.
CVRussell Webb is a User Experience Designer who digs deeper when implementing Design Systems, who facilitates workshops with local building societies up to asset managers behemoth and who builds design teams by sharing best practice and mentoring through the stack.
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The New Big Ball of Mud: Why Agentic AI Systems Turn Fragile
02/10/2026
AI makes building nearly free, so users grow agentic systems piecemeal into fragile messes they no longer understand.
Empathy Mapping: The First Step in Design Thinking
02/10/2026
Empathy maps help UX teams visualize user attitudes and behaviors, building a shared understanding of end users while highlighting gaps in existing user data.

In/tension modeling: what gives us the right?
02/10/2026
How to navigate opposing voices and lived tensions.By Julia Beard, Naman Mandhan, & Stacie SheldonAsking the Hardest Question First“What gives us the right to make the […]
Stop blaming the model for slow AI. Using Doherty’s threshold as a guideline.
01/10/2026
Two eras of computing, held to the same 400 millisecond standard.Doherty’s threshold set the rules and has now moved from the answer to the […]

Life moves pretty fast…

Design | Russell Webb Design