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Tag: heat

Using Experience Maps to plot your Customer Journeys

Following the article linked above to users and proto-personas, you should now really begin to understand the who, what and why of your users. That understanding should lead to some common themes that have organically risen to the service .

06/02/2018

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About meRussell Webb is a User Experience Designer who digs deeper when implementing Design Systems, who facilitates workshops with local building societies up to asset managers behemoth and who builds design teams by sharing best practice and mentoring through the stack.
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Tag: heat

Using Experience Maps to plot your Customer Journeys