Category: Strategy (page 1 of 4)

Design strategy is a discipline which helps firms determine what to make and do, both immediately and over the long term. This process involves the interplay between design and business strategy – provides a context for design.

How user personas can help crystallise the early stage design process

B2B UX Case Study – Automotive Dealer Portal

I was recently asked to provide insight for a dealer portal for a very large automotive client. There was a definite opportunity in their market to improve their internal front end offering – but very early on it was clear there was a lack of understanding of who their audience was. How their needs and wants differed and what, as customers, they were looking for.

So, before deep-diving in the UX,  I produced a selection of personas to focus down the teams expectations and unite the groups thinking. I’m taking for granted that we are all aware that personas represent a typical user, based on user research and incorporate user goals, needs, and interests. Here I created four (4) personas, Hilary, Gary, Donald and Bernie;

1.1 – Hillary, a Competitive Owner / Consider

“My co-worker has had a great experience with <insert auto company>, but I want to be sure that other’s like me are equally happy.”

“My co-worker has had a great experience with , but I want to be sure that other’s like me are equally happy.”

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Destop User Registration Process

Ask the right questions

There are key considerations when it comes to asking strangers for their personal details. You have to ask the right way – to make each question relevant and necessary.

CasinoApp_Wireframing3

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My ABC on the UX for your desktop website “Poker” product

 

Sports gambling is where the big bucks is, but in order to build faith, a potential customer must feel they can trust their next gaming experience with a site that provide the complete package. And that includes Poker

Following a stringent requirement gathering sessions, wireframes are key to both kick-starting discussion and frame-working development expectations

Following a stringent requirement gathering sessions, wireframes are key to both kick-starting discussion and frame-working development expectations

I have recently designed a best-in-class poker website and I wanted to share both my ABC when conceptualising and my top three take-outs

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Brand logo design in 5 steps

1. Lets get started with… R&D

I have recently been involved in a branding exercise for a company that has over over 20 years experience in consultancy, project management and business analysis. This isn’t a new sphere of business, there is plenty of competition out there so a stand out logo marque that was…

  • Flexible
  • Unique
  • Impactful

… was essential. So I presented a limited selection of ideas as I feel, after a certain amount of years, I’m qualified not to waste the client’s time presenting numerous options. This is a concept shared by the likes of David Airey on his site logodesignlove.com

DAA_dragonheadConsultancy-BrandMarque_Page_04

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10 considerations when designing for mobile

This is the first 10 steps to take your mobile design skills to the next level

 Watch the animated version here

10 Considerations For Mobile DesignWhen designing for the desktop you can consider the end-user environment, when designing for print you can picture where the magazine will be read but when design for mobile the end-user scenarios are so varied and so far ranging that todays savvy mobile designer needs to develop an entirely different skill set.

Mobile Meet Up - Glassblowers in London's SohoThis is the edited version of a presentation I gave at Mobile Meet Up on Tues 27th Sept about ‘10 key considerations when designing for mobile.  I must stress this doesn’t mean there are only 10, in fact it’s the opposite, there are many more considerations. But here are my top 10:

1. Real Estate


10 key considerations when designing for mobile

Whether you coming from a desktop background or from advertising the canvas size you have to pay with is drastically reduced on the mobile environment.

Over the years the relative screen size difference has increased. The difference between the smallest (128 x 128) and the largest (800 x 480) is now a factor of 23. That means the largest screen is 23 times bigger than the smallest one.

2. Design with distraction front-of-mind


10 key considerations when designing for mobile

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Branding an iPad Casino App

1.0 Aims and Objectives

To produce the best-in-class iPad and iPhone App for playing slots and table games.

Recently I was involved in conceptualise and leading the UI for a iOS casino App for both iPhone and iPad.  I’m not going to detail all design decisions here but walk you through my perspective on why branding for this product is so important and why the decisions made differentiate it enough to stand-out in what is already a fiercely competitive and crowded marketplace.

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Money Management App on Android

Your phone as a wallet

Over time, I have been involved in development for alternative mobile payment systems many times. Along with QR Codes and NFC and Face recognition, who knows which direction the public will eventually choose. This is a study into on possibly direction: Pre-baked branded financial phone, utilising the native rich functionality of the Android operating system.

It was key to point the App towards five distinct touch points:

  1. Account Service
  2. Reward and Bonus
  3. Ticketing and Events
  4. Widgets
  5. Pop-ups

Get Started

Guiding the user through the start-up process is like taking them on their first date. By providing your customers with this gentle ‘hand-holding’ process you, as the UX designer, are reducing those barriers to entry and providing a step-by-step process that welcomes demographics from all levels.

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Account servicing

Providing quick links to your balance to your mini statements or even functionality to top up your mobile phone are all important touch points here. People really need to know their balance so that was front of stall plus service options, terms and conditions, etc, etc.

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Rewards and Bonus

Whether you are looking to discover local restaurants, get deals at the salon or even discount at the gym you need to keep track of all these offers. There are also OnDemand, real-time discounts on dining experiences, spa treatments and the discovery of nearby deals as part of your phones functionality.

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Ticketing and Events

Store your tickets for the exotic vacation or even a quick weekend trip. Store your goods to discover discounted products and browse seasonal themed collections on all events that are near you.

BarclaycardAppOnAndroid_Page_13

Widgets

Widgets on Android provide the next level of functionality not available on a lesser devices therefore this pre-baked solution should and can easily take advantage of this superior level of functionality. Add the widget to your device and never miss out on the next big deal. Just hold your finger on the home screen and select widget from the list.

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Pop-ups

Need access to your balance at the touch of a button? Androids functionality provides the solution. Simply hover over the icon and the info is displayed.

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 Closing statement

This prebaked solution does provide some answers to the all encompassing question what will replace the credit card that it’s not a definite this will be compatible with all POS retailers out there do you go the Apple way weapon provide before end to end solution or do you help your retailers by making their life easier and providing a level of compatibility who knows let’s see what the next few years bring.

Get in touch

This is but part of a selec­tion of design articles Russell Webb Design gen­er­ated for the creative community out there. Please con­tact us fur­ther to dis­cuss if your brand really wants to ben­e­fit from this new immer­sive expe­ri­ence here: info@russellwebbdesign.co.uk

If something has peaked your interest. Please leave a comment below.

Design habits – Tip your hat to your design heroes

As a junior designer, way back when, I visited our local design museum (I studied in London, UK, so my local design museum was fortunately the rather impressive Design Museum in Shad Thames) and fantasied over how great it would of been to be involved in, say, designing a Charles and Ray Eames leather recliner, or Dysons Cyclone Vacuum cleaner.

Now I’m doing stuff I feel proud off, in the field of UX/UI, I thought it worthwhile to see if I could mirror the process these great designers took and document it from a UXers perspective. So, here we go. I started with the following criteria:

  • Give users choice.
  • Competition Analysis
  • Design with familiarity in mind
  • Prioritise features that add value – the “Magic Moment”
  • Beautiful execution
  • Todays’ Brave New World

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